Key challenges facing the pharmaceutical industry
Complex and co-dependent work
Pharmaceutical organisations manage work across multiple functions, external partners and development stages. Co-ordinating activities, dependencies and hand-offs can be difficult, particularly when plans change or timelines shift.
Visibility and traceability
Teams need clear visibility into progress, ownership and key information to support decision-making and meet regulatory and quality expectations. When information sits in multiple tools or formats, maintaining consistency and traceability becomes more challenging.
Capacity and prioritisation
Across the organisation, teams balance multiple initiatives with finite resources. This makes it harder to prioritise work, manage dependencies and maintain accountability while delivering against critical timelines.How Smartsheet helps the pharmaceutical industry
Smartsheet provides a flexible, secure platform for managing work across pharmaceutical teams, enabling real-time visibility, structured collaboration and standardised processes, while remaining easy to adopt and scale across the organisation.
Smartsheet is built with enterprise-grade security and compliance controls to support regulated environments and help teams maintain consistency, traceability and auditability across their work.
- Centralised real-time visibility across teams and portfolios.
- Standard templates and workflows.
- Standardised governance and reporting.
- Secure, scalable collaboration – one source of truth.
- Automated alerts and controls.
- Clear ownership and audit trails.
- Rapid adoption without heavy training overheads.
Key pharmaceutical use cases
Discovery & Research – Identify targets, validate hypotheses, manage early experiments. Improve transparency, compliance and collaboration across internal teams and external partners, particularly for R&D and innovation-led organisations.
Clinical operations – Plan and track patient recruitment, clinical trial activities, milestones and dependencies across studies, sites and vendors. Improve co-ordination, visibility and delivery confidence while supporting quality, consistency and compliance across clinical delivery.
Regulatory and compliance management – Manage submissions, approvals and regulatory activities in a structured and auditable way. Maintain clear ownership, version control and full traceability to support inspections, audits and compliance with global regulatory requirements.
Manufacturing and supply chain operations – Track manufacturing readiness, supply chain activities and operational initiatives, improving cross-team co-ordination, visibility and risk management across critical operational workflows.
Commercial launch & Market Access – Successfully launch product to market, to include launch planning, market campaign tracking, market access & pricing workflows, sales readiness dashboards and co-ordinate activities across functions.
Project and portfolio management (PPM) – Gain a real-time view of projects, programmes, studies and initiatives across R&D, clinical development, regulatory and manufacturing activities, with clear visibility into timelines, risks and dependencies to support prioritisation and informed decision-making.
IT PMO – Support the delivery of digital transformation initiatives across the pharmaceutical organisation, including system modernisation, cloud migration, regulatory systems and research platforms using Smartsheet. Establish consistent governance, track programme delivery and provide real-time visibility across IT and digital portfolios.
Portfolio dashboard
- Full overview of all projects
- Identify projects that require intervention
- Spot risks and issues sooner, and get back on track
- Automate reporting, saving time
- Full visibility of all activity by region, type, season, and more
Project dashboard
- Track progress across the project
- Project teams are aligned
- Measure progress against budget
- Identify and mitigate risks and issues
- Measure Return on Investment
These examples are for demonstration purposes. When creating solutions, we always build to your specific requirements and ways of working to optimise adoption.
Pharmaceutical sector customers using Smartsheet
Why choose Cheetah Transformation as your Smartsheet partner?
Industry knowledge
We bring in-depth knowledge of the pharmaceutical industry and work with leading organisations across the industry, combining extensive knowledge of Smartsheet with real-world pharmaceutical sector experience.
Tailored support for all sizes
We support organisations worldwide with agile, scalable solutions.
Global reach, local presence
With a strong international partner network, we operate worldwide to deliver solutions wherever they’re needed.
Smartsheet Specialists
As certified Smartsheet experts, we help the pharmaceutical industry streamline processes to deliver successful projects more quickly and efficiently.Choosing the right partner matters just as much as choosing the right platform
Cheetah Transformation offers:
- Smartsheet Platinum Partner status
- G-Cloud compliant services
- Cyber Essentials Plus certified
- Pharmaceutical sector delivery experience
- Framework-friendly engagement models
Cheetah Transformation – supporting the pharmaceutical sector
Roche Diagnostics, a global leader in in vitro diagnostics, sought a more consistent and scalable approach to managing customer implementations for medical diagnostic equipment and laboratory solutions. To address growing project complexity and rising customer expectations, Roche partnered with Smartsheet to create a centralized and standardized implementation platform.
View the case studyI rarely come across real talents who stand out like Rob Eberstein and Gary Thornton.
I have worked with them in a very challenging Smartsheet implementation in the Pharma field. They dealt with tough situations effortlessly. Rob and Gary were always available to listen to any questions we had and found creative solutions. Cheetah Transformation earned doubtless my highest recommendation.
We lacked a dependable, centralised system for escalating decisions or communicating outcomes back down the chain
We now don’t need to spend time digging through months of emails to find a particular discussion from a meeting or chase meeting participants for status updates. Those micro-frustrations used to add up and slow everyone down. Now, everything’s in one place, saving us time. I’ve loved working with Cheetah, they’re fantastic at actively listening, interpreting our vision—even when we’re not using technical language—and translating that into a functional solution.
The team was first class all the way
I worked with Gary Thornton and Rob Eberstein from Cheetah on a complex SmartSheet Implementation. I was the Exec Sponsor for the implementation, and could not be happier with the results. The team was first class all the way, and SmartSheet is now a foundational application in my organization for managing both internal and external projects. Gary and Rob always made themselves available, gave expert insights and always delivered. They are also just really great people. I highly recommend them!
5 star services, from start to finish
As a specialist fit out business, it is extremely hard to find a solution that is compatible with our processes & vision. What Cheetah have delivered, has surpass our expectations and I’m excited to see the improvements this will make to our business, and for our delivery partners and clients. Cheetah team have supported us, all the way and been a great bunch of people to work with. We look forward to phase 2, later this year where we introduce other departments & our quality management system integrated into our PMS. See you on Phase 2!
They went above and beyond at every step
Working with Cheetah Transformation has been an outstanding experience that truly elevated our project management capabilities. Gary and Youssef were exceptional throughout—highly knowledgeable, consistently responsive, and a pleasure to partner with. Their solution not only met our needs but transformed the way we manage projects, bringing significantly greater efficiency and transparency to our workflows. They went above and beyond at every step, and we couldn’t be more pleased with the results. Highly recommended.
A great partner for any team looking to improve execution and clarity through smart digital solutions
I highly recommend Youssef for his outstanding support during the Smartsheet implementation. His deep understanding of both the tool and the needs of our teams led to the development of a robust solution that brought much-needed transparency to our project management processes. Youssef went beyond expectations—not only ensuring the system was technically solid, but also continuously improving it by adding meaningful information while simplifying the inputs required from users. His ability to balance structure with usability made a real difference in user adoption and overall project visibility. A great partner for any team looking to improve execution and clarity through smart digital solutions.
Outstanding service and expertise – driving productivity and collaboration at scale
We’ve been working closely with Cheetah Transformation, and I cannot overstate the value that they bring to our team. Their depth of knowledge in Smartsheet, combined with their responsiveness, problem-solving mindset, and consistently friendly demeanor, has made a huge difference to our operations. Smartsheet, when implemented effectively, is a game-changer. It automates repetitive project tasks, provides intuitive and visually engaging dashboards, and creates a single source of truth that enhances visibility across functions. With Cheetah Transformation’s expert support, we were able to harness these capabilities — saving time, increasing productivity, and improving collaboration across multiple teams and time zones.
Moving from a siloed way of working to a centralised approach has been really helpful.
We now have a solid foundation to identify inefficiencies, spot gaps in responsibility, and flag issues early without having to dig through email chains from months ago
We have eliminated manual and repetitive tasks and improved real-time collaboration and productivity.
As a result, we’re seeing significant returns on investment.
Excellent support and solutions from Rob & Hanna
Our events team have worked with Cheetah Transformation for over a year now, and they have helped us create a bespoke project management tool with Smartsheet, that has been pivotal in the way we work and how we report on our business.
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